Services marketing management
Mudie, Peter
Services marketing management by Peter Mudie and Angela Pirrie - Noida: Elsevier India Private Limited 2009 - xii, 267p., ind. 24 cm x 18 cm - Professional and trade series .
9780750666749
capacity management
demand
design
evaluating
management
managing people
marketing
monitoring
organization
performance measurement
quality
relationship marketing
service
service communications
service industries
658.8 / MUD
Services marketing management by Peter Mudie and Angela Pirrie - Noida: Elsevier India Private Limited 2009 - xii, 267p., ind. 24 cm x 18 cm - Professional and trade series .
9780750666749
capacity management
demand
design
evaluating
management
managing people
marketing
monitoring
organization
performance measurement
quality
relationship marketing
service
service communications
service industries
658.8 / MUD