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What customers crave : how to create relevant and memorable experiences at every touchpoint

Webb, Nicholas J.

What customers crave : how to create relevant and memorable experiences at every touchpoint by Nicholas J. Webb - New York: AMACOM, American Management Association 2017 - ix, 257p., note., ind. 23 cm x 16 cm

ISBN: 9780814437810

Subjects--Topical Terms:
customer relations
customer services
value

Dewey Class. No.: 658.812 / WEB

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