From voices to results : voice of customer questions, tools, and analysis : proven techniques for understanding and engaging with your customers
Coppenhaver, Robert
From voices to results : voice of customer questions, tools, and analysis : proven techniques for understanding and engaging with your customers by Robert Coppenhaver - Birmingham: Impackt Publishing 2018 - iv, 207p., app. 25 cm x 17 cm
9781783001446
consumer satisfaction
customer loyalty
customer relations
marketing research
658.8343 / COP
From voices to results : voice of customer questions, tools, and analysis : proven techniques for understanding and engaging with your customers by Robert Coppenhaver - Birmingham: Impackt Publishing 2018 - iv, 207p., app. 25 cm x 17 cm
9781783001446
consumer satisfaction
customer loyalty
customer relations
marketing research
658.8343 / COP