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Soft skills for the BPO sector

Verma, Shalini

Soft skills for the BPO sector by Shalini Verma - New Delhi: Dorling Kindersley (India) Pvt.Ltd 2009 - xii, 247p. 19 cm x 13 cm

ISBN: 9788131722206

Subjects--Topical Terms:
BPO
communication in management
communication skill
corporate etiquette and cross- cultural communication
india
interpersonal relations
managing stress
offshore outsourcing
self-management
social intelligence

Dewey Class. No.: 658.3112 / VER

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