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Effective customer service : ten steps for technical professions

Goetsch, David L.

Effective customer service : ten steps for technical professions by David L. Goetsch and Stanley B. Davis - Noida: Pearson Education 2012 - xvii, 292p., ind. 24 cm x 14 cm

ISBN: 9788131785928

Subjects--Topical Terms:
customer services
customer want
dissatisfied custumers
effective customer service
internal cutomer satisfaction
provide training

Dewey Class. No.: 658.812 / GEO

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