What to say to a porcupine : 20 humorous tales that get to the heart of great customer service, / by Richard S. Gallagher

Gallagher, Richard S.

What to say to a porcupine : 20 humorous tales that get to the heart of great customer service, / by Richard S. Gallagher by Richard S. Gallagher - New Delhi: BPI India Pvt. Ltd. 2012 - xiv, 111p., ind. 24 cm x 16 cm

9788184975451


customer relations
humor
management
Muephy's law practice
respect
service strategy
service team
customer services

658.812 / GAL
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