The Toyota way to service excellence : lean transformation in service organizations

Liker, Jeffrey K.

The Toyota way to service excellence : lean transformation in service organizations by Jeffrey K. Liker and Karyn Ross - Chennai: McGraw Hill Education 2017 - xxviii, 419p., note., ind. 23 cm x 15 cm

9789352604364


automobile industry and trade
Japan
lean manufacturing
management
Toyota Jidosha Kabushiki Kaisha

338.762920952 / LIK
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