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Service operations management : improving service delivery

Johnston, Robert

Service operations management : improving service delivery by Robert Johnston, Graham Clark and Michael Shulver - 4th ed. - Noida, Uttar Pradesh: Pearson India Education Services Pvt. Ltd 2018 - xxii, 462p., note., ind. 25 cm x 20 cm

ISBN: 9789386873309

Subjects--Topical Terms:
customer services
management
service industries

Dewey Class. No.: 658.812 / JOH

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