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Auditing your customer service

Leppard, John

Auditing your customer service by John Leppard and Liz Molyneux - London: Routledge 1994 - xii., 132p., app. 21 cm x 15 cm

ISBN: 0415097320

Subjects--Topical Terms:
basic product
benchmarking organisation tuning
customer service

Dewey Class. No.: 658.812 / LEP

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