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Customer service for dummies

Bailey, Keith

Customer service for dummies by Keith Bailey and Karen Leland - Delhi: Pustak Mahal 1996 - xxiv, 344p., ind. 24 cm x 18 cm

Subjects--Topical Terms:
company strategies
dealing with difficult people
individual strategies
look before you leap
part of tens
significant payoffs
simple actions
six steps to service success

Dewey Class. No.: 001.642 / BAI

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