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Managing service as a strategic profit center

Blumberg, Donald F.

Managing service as a strategic profit center by Donald F. Blumberg - New York: Mcgraw-Hill, Inc. 1991 - vii, 232p., app., bib., ind. 23 cm x 16 cm

ISBN: 0070061890

Subjects--Topical Terms:
customer service
improve productivity
management
managing and controlling
market opportunities
marketing service
pricing
running service
satisfy customers demand
service organisation
strategic planning

Dewey Class. No.: 658.112 / BLU

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