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Business process mapping : improving customer satisfaction

Jacka, J. Mike

Business process mapping : improving customer satisfaction by J. Mike Jacka and Paulette J. Keller - New York: John Wiley and Sons, Inc. 2002 - xv, 300p., ind. 24 cm x 16 cm

ISBN: 0471079774

Subjects--Topical Terms:
consumer satisfaction
customer relations
information gathering
interviewing and map generation
process identification
reengineering

Dewey Class. No.: 658.812 / JAC

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