Customer service on the internet : building relationships, increasing loyalty, and staying competitive
Sterne, Jim
Customer service on the internet : building relationships, increasing loyalty, and staying competitive by Jim Sterne - 2nd ed. - New York: John Wiley and Sons, Inc. 2000 - xvi, 351p., ind. 24 cm x 19 cm
0471382582
communication systems
customer conversations
customer relationship management
customer services
email
extranets
internet
internet marketing
world wide web
658.81202854678 / STE
Customer service on the internet : building relationships, increasing loyalty, and staying competitive by Jim Sterne - 2nd ed. - New York: John Wiley and Sons, Inc. 2000 - xvi, 351p., ind. 24 cm x 19 cm
0471382582
communication systems
customer conversations
customer relationship management
customer services
extranets
internet
internet marketing
world wide web
658.81202854678 / STE