It's all about service : how to lead your people to care for your customers

Pelletier, Ray

It's all about service : how to lead your people to care for your customers by Ray Pelletier - New Jersey: John Wiley and Sons 2005 - xxiv, 232, ind. 24 cm x 16 cm

0471716758


character
competition
customer relations
employee empowerment
generating enthusiasm
interpersonal relations
leadership
teams in the workplace

658.812 / PEL
Copyrights © MICA KEIC (Knowledge Exchange and Information Centre) 2018. All Right Reserved.

web counter                                    
                                    

Powered by Koha