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Employee management and customer service in the retail industry

Heil, Gary

Employee management and customer service in the retail industry by Gary Heil and Chris Thomas - New Jersey: AuthorspresJohn Wiley and Sons, Inc. 2006 - xiii, 190p., glos., ind. 23 cm x 19 cm

ISBN: 047172324X

Subjects--Topical Terms:
building core values
customer service and relationship building
employee benefits
employees
federal employment laws
job description
managing in difficult situation
managing union employees
personnel management
retail trade
retention and motivation
technology and trends

Dewey Class. No.: 658.8700683 / HEI

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