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Horizontal management: beyond total customer satisfaction

Denton, D. Keith

Horizontal management: beyond total customer satisfaction by D. Keith Denton - 1st ed. - New York: Lexington Books 1991 - xii, 211p., tab., fig., ind. 22 cm x 16 cm

ISBN: 0669269360

Subjects--Topical Terms:
customer relation
customer satisfaction
employment participation
management
work groups

Dewey Class. No.: 658.812 / DEN

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