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Successful telemarketing : the complete handbook on managing a profitable telemarketing call center

Sisk, Kathy

Successful telemarketing : the complete handbook on managing a profitable telemarketing call center by Kathy Sisk - New York: McGraw-Hill, Inc. 1995 - xxi, 495p., ind. 24 cm x 19 cm

ISBN: 0070577048

Subjects--Topical Terms:
customer services
effective call center
forms
interpreting narrowing overcoming
manager's template
scripts
setting stage
software hard ware selection
staff
telemarketing
TSR presentation

Dewey Class. No.: 658.84 / SIS

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