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Best practices in customer service

Zemke, Ron (ed.)

Best practices in customer service - New York: AMACOM, 1999. - xvii, 414p., app., dire. 28 cm x 22 cm

ISBN: 0814470289

Subjects--Topical Terms:
customer retention
customer service
internet
organisation
problem

Dewey Class. No.: 658.812 / BES

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