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Customer satisfaction : how to maximize, measure, and market your company's ultimate product

Hanan, Mack

Customer satisfaction : how to maximize, measure, and market your company's ultimate product by Mack Hanan and Peter Karp - New York: AMACOM 1991 - xi, 193p., app., ind. 23 cm x 15 cm

ISBN: 0814477720

Subjects--Topical Terms:
customer satisfaction
customer service
measuring
self satisfaction

Dewey Class. No.: 658.812 / HAN

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