The loyalty effect : the hidden force behind growth, profits, and lasting values
Reichheld, Frederick F.
The loyalty effect : the hidden force behind growth, profits, and lasting values by Frederick F. Reichheld with Thomas Teal - Boston: Harvard Business School Press 1996 - xii, 323p., notes, ind. 24 cm x 16 cm
0875844480
consumer satisfaction
customer relations
getting started
investors
job satisfaction
labor productivity
loyalty
measures
partnerships for change
productivity
right employees
search of failure
transforming the value proposition
value
658.4 / REI
The loyalty effect : the hidden force behind growth, profits, and lasting values by Frederick F. Reichheld with Thomas Teal - Boston: Harvard Business School Press 1996 - xii, 323p., notes, ind. 24 cm x 16 cm
0875844480
consumer satisfaction
customer relations
getting started
investors
job satisfaction
labor productivity
loyalty
measures
partnerships for change
productivity
right employees
search of failure
transforming the value proposition
value
658.4 / REI