The one to one manager : real-world lessons in customer relationship management
Peppers, Don
The one to one manager : real-world lessons in customer relationship management by Don Peppers and Martha Rogers - Oxford: Capton Publishing Limited 2000 - xix, 268p., ind. 19 cm x 13 cm
1841120936
culture
culturr service
customer focus
customer relation
management
organisation
parting advice
respecting the channel
technology
tool makers
658.84 / PEP
The one to one manager : real-world lessons in customer relationship management by Don Peppers and Martha Rogers - Oxford: Capton Publishing Limited 2000 - xix, 268p., ind. 19 cm x 13 cm
1841120936
culture
culturr service
customer focus
customer relation
management
organisation
parting advice
respecting the channel
technology
tool makers
658.84 / PEP