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Call center success : essential skills for CSRs

Finch, Lloyd C.

Call center success : essential skills for CSRs by Lloyd C. Finch - New Delhi: Viva Books Private Limited 2005 - xxxix, 425p., bib. 22 cm x 14 cm - Fifty-Minute series .

ISBN: 8176495271

Subjects--Topical Terms:
call centers
telephone etiquette

Dewey Class. No.: 658.812 / FIN

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