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Claming upset customers : studing effective during unpleasant situations

Morgan, Rebecca L.

Claming upset customers : studing effective during unpleasant situations by Rebecca L. Morgan - 3rd ed. - New Delhi: Viva Books Private Limited 2004 - xiv, 80p. 22 cm x 14 cm

ISBN: 8176496863

Subjects--Topical Terms:
customer
manager
upset customer

Dewey Class. No.: 658.812 / MOR

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