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Service quality management in hospitality, tourism, and leisure

Kandampully, Jay (ed.)

Service quality management in hospitality, tourism, and leisure - Mumbai: Jaico Publishing House, 2004. - xvii, 339p., ind. 25 cm x 17 cm

ISBN: 8179921840

Subjects--Topical Terms:
cross cultural issues
customer satisfaction
hospitality industry
leisure industry
management
service quality concepts
tourism

Dewey Class. No.: 658.8964794 / SER

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