Service sector management : an Indian perspective
Bhattacharjee C.
Service sector management : an Indian perspective by C. Bhattacharjee - Mumbai: Jaico Publishing House 2005 - xv, 725p., app., glos, bib. 24 cm x 18 cm
817992212X
banking
cases
classifications of service
consultancy services
customer service excellence
health
hospital industry
insurance
introduction to services
quality
retailing
strategy
technology
travel and tourism
658.804 / BHA
Service sector management : an Indian perspective by C. Bhattacharjee - Mumbai: Jaico Publishing House 2005 - xv, 725p., app., glos, bib. 24 cm x 18 cm
817992212X
banking
cases
classifications of service
consultancy services
customer service excellence
health
hospital industry
insurance
introduction to services
quality
retailing
strategy
technology
travel and tourism
658.804 / BHA