Who stole my customer ? : winning strategies for creating and sustaining customer Loyalty
Thompson, Harvey
Who stole my customer ? : winning strategies for creating and sustaining customer Loyalty by Harvey Thompson - New York: Prentice Hall 2003 - xiv, 210p., ind. 24 cm x 16 cm
0131453564
customer defection
customer loyalty
customer relations
customer satisfaction
opportunity
product vs. service slices
risk
understanding loyalty
winning customer experience
658.8343 / HUG
Who stole my customer ? : winning strategies for creating and sustaining customer Loyalty by Harvey Thompson - New York: Prentice Hall 2003 - xiv, 210p., ind. 24 cm x 16 cm
0131453564
customer defection
customer loyalty
customer relations
customer satisfaction
opportunity
product vs. service slices
risk
understanding loyalty
winning customer experience
658.8343 / HUG