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Customer math for success in business and careers

Narula, Avinash

Customer math for success in business and careers by Avinash Narula - New Delhi: Merx Equity Printgers 2002 - xiv, 202p., bib. 23 cm x 16 cm

ISBN: 8185398992

Subjects--Topical Terms:
complaints
customer math
iceberg phenomenon
negative customer buzz
sales force
satisfaction

Dewey Class. No.: 658.812 / NAR

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