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Satisfaction how every great company listens to the voice of the customer

Denove, Chris

Satisfaction how every great company listens to the voice of the customer by Chris Denove and James D. Power - New Delhi: Penguin Books India Pvt. Ltd. 2006 - xxi, 266p., ind. 23 cm x 15 cm

ISBN: 014306231X

Subjects--Topical Terms:
building community
consumer satisfaction
customer relations
loyalty
marketing research

Dewey Class. No.: 658.8343 / DEN

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