Chocolates on the pillow aren't enough : reinventing the customer experience
Tisch, Jonathan M.
Chocolates on the pillow aren't enough : reinventing the customer experience by Jonathan M. Tisch, with Karl Weber - New Jersey: John Wiley and Sons Ltd. 2007 - xii, 256p., endnote, ind. 24 cm x 16 cm
9780470043554
customer relations
customer services
customers
engineering the total customer experience
hospitable organisation
hospitality industry
hotels
open door policy
problem and the solution
reimagining the sale
647.94068 / TIS
Chocolates on the pillow aren't enough : reinventing the customer experience by Jonathan M. Tisch, with Karl Weber - New Jersey: John Wiley and Sons Ltd. 2007 - xii, 256p., endnote, ind. 24 cm x 16 cm
9780470043554
customer relations
customer services
customers
engineering the total customer experience
hospitable organisation
hospitality industry
hotels
open door policy
problem and the solution
reimagining the sale
647.94068 / TIS