The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs
Price, Bill
The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs by Bill Price and David Jaffe - San Francisco: Jossey-Bass 2008 - xvii, 312p., app., glos., bib., notes, ind. 24 cm x 16 cm
9780470189085
challenge customer demand for service
consumer satisfaction
create engaging self-service
customer services
deliver great service experiences
eliminate dumb contacts
management
service industries
658.812 / PRI
The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs by Bill Price and David Jaffe - San Francisco: Jossey-Bass 2008 - xvii, 312p., app., glos., bib., notes, ind. 24 cm x 16 cm
9780470189085
challenge customer demand for service
consumer satisfaction
create engaging self-service
customer services
deliver great service experiences
eliminate dumb contacts
management
service industries
658.812 / PRI