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What's the secret ? : to provide a world-class customer experience

DiJulius, John R.

What's the secret ? : to provide a world-class customer experience by John R. DiJulius - New Jersey: John Wiley and Sons, Inc. 2008 - xvi, 320p., ind. 24 cm x 16 cm

ISBN: 9780470196120

Subjects--Topical Terms:
consumer satisfaction
customer loyalty
customer service crisis
customer services
service revolution

Dewey Class. No.: 658.812 / DIJ

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