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Discovering the soul of service : the nine drivers of sustainable business success

Berry, Leonard L.

Discovering the soul of service : the nine drivers of sustainable business success by Leonard L. Berry - New York: The Free Press 1999 - xiv, 269p., note., ind. 24 cm x 16 cm

ISBN: 9780684845111

Subjects--Topical Terms:
business and economics
case studies
customer services
marketing

Dewey Class. No.: 658.812 / BER

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