Textbook of customer relationships management (Record no. 23064)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01636nam a22001937a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250721090852.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 250629b |||||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9789395806978 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Piyush, Kamal |
| 245 ## - TITLE STATEMENT | |
| Title | Textbook of customer relationships management |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | New Delhi, |
| Name of publisher, distributor, etc. | The Hospitality Press: |
| Date of publication, distribution, etc. | 2023. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | v, 81p., bib., ind., 23 cm X 15 cm |
| 500 ## - GENERAL NOTE | |
| General note | Recommended by Kallol Das |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Summary: Customer Relationships is an insightful book that delves into the world of Customer Relationship Management (CRM) and unveils strategies to develop effective customer interactions and cultivate long-lasting profitable relationships. In today's competitive business environment, the ability to connect, understand, and satisfy customers has become more crucial than ever. This book offers an indispensable guide to leverage CRM techniques, bridging the gap between businesses and their target audience. This is a comprehensive guide for business leaders, marketing professionals, and CRM practitioners seeking to revolutionize their customer relationships and drive business growth. By implementing the strategies and concepts presented in this book, organizations can transform their approach to CRM, leading to increased customer satisfaction, improved brand loyalty, and ultimately, sustainable success in today's dynamic marketplace. This book has been made as per the syllabus of National Education Policy. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| General subdivision | Customer relationship management |
| -- | customer satisfaction |
| -- | brand loyalty |
| -- | syllabus of National education policy |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Date acquired | Source of acquisition | Cost, normal purchase price | Inventory number | Total Checkouts | Full call number | Barcode | Date last seen | Date last checked out | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | KEIC | KEIC | 06/23/2025 | Technical Bureau India Pvt. Ltd. | 395.00 | TB779 | 1 | 658.812 PIY | 23890 | 07/19/2025 | 06/30/2025 | 1393.00 | 06/23/2025 | Books |