The ownership quotient : putting the service profit chain to work for unbeatable competitive advantage by James L. Heskett, W. Earl Sasser and Joe Wheeler

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TextLanguage: English Publication details: Boston: Harvard Business Press 2008Description: 225p., app., notes, ind. 24 cm x 16 cmISBN:

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Item type	Current library	Call number	Materials specified	Status	Date due	Barcode
Books	KEIC	659.1 HES (Browse shelf(Opens below))		Available		8049

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