Exceptional customer service : going beyond your good service to exceed the customer's expectation by Lisa Ford, David McNair and Bill Perry

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TextLanguage: English Publication details: Avon: Platinum Press 2009Description: xii, 195p., ind. 23 cm x 15 cmISBN:

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Item type	Current library	Call number	Materials specified	Status	Date due	Barcode
Books	KEIC	658.812 FOR (Browse shelf(Opens below))		Available		8034

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Previous	658.812 FAD The customer centricity playbook: Implement a winning strategy driven by customer lifetime value	658.812 FAT The art of CRM : proven strategies for modern customer relationship management	658.812 FIN Call center success : essential skills for CSRs	658.812 FOR Exceptional customer service : going beyond your good service to exceed the customer's expectation	658.812 FRE What customers like about you : about emotional value for service excellence and competitive advantage	658.812 FRE Uncommon service: How to win by putting customer at the core of your business	658.812 FRI Customer service nightmares : 100 tales of the worst experiences possible, and how they could have been fixed	Next

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