Managing the customer experience : turning customers into advocates by Shaun Smith and Joe Wheeler

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TextLanguage: English Publication details: London: Financial Times Prentice Hall 2002Description: xvi, 254p., app., ind. 24 cm x 16 cmISBN:

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Item type	Current library	Call number	Materials specified	Status	Date due	Barcode
Books	KEIC	658.812 SMI (Browse shelf(Opens below))		Available		5007

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