The customer comes second : and other secrets of exceptional service by Hal F. Rosenbluth, Diane McFerrin Peters

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TextLanguage: English Publication details: New York: William Morrow and Co., Inc. 1992Description: 240p., bib., ind. 22 cm x 15 cmISBN:

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Item type	Current library	Call number	Materials specified	Status	Date due	Barcode
Books	KEIC	338.4791 ROS (Browse shelf(Opens below))		Available		194

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