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What customers really want : how to bridge the gap between what your organization offers and what your clients crave by Scott McKain
Material type:
TextLanguage: English Publication details: Nashville: Thomas Nelson Publishers 2005Description: xxviii, 195p., notes 24 cm x 16 cmISBN: - 0785211985
- business offers
- business offers
- business supplies
- business supplies
- compelling experience
- compelling experience
- consumer behavior
- customer relations
- customer service
- customer service
- customer services
- differentiation
- endless prospecting
- innovation
- marketing
- organizational effectiveness
- personal focus
- personal focus
- product focus
- product focus
- psychological aspects
- reciprocal loyalty
- reciprocal loyalty
- relationship marketing
- 658.812 MCK
| Item type | Current library | Call number | Materials specified | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| Books | KEIC | 658.812 MCK (Browse shelf(Opens below)) | Available | 7031 |
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