Improving customer satisfaction, loyalty, and profit : an integrated measurement and managment system by Michael D. Johnson and Anders Gustafsson

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TextLanguage: English Publication details: New York: John Wiley and Sons, Inc. 2000Description: xv, 214p., app., notes, ind. 24 cm x 16 cmISBN:

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Item type	Current library	Call number	Materials specified	Status	Date due	Barcode
Books	KEIC	658.812 JOH (Browse shelf(Opens below))		Available		3157

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