Beyond customer satisfaction to customer loyalty : the key to greater profitability by Keki R Bhote

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Material type: Text

TextLanguage: English Publication details: New York: American Management 1996Description: x, 148p. 21 cm x 15 cmISBN:

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Item type	Current library	Call number	Materials specified	Status	Date due	Barcode
Books	KEIC	658.8343 BHO (Browse shelf(Opens below))		Available		12497

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