What customers like about you : about emotional value for service excellence and competitive advantage by David Freemantle

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Material type: Text

TextLanguage: English Publication details: London: Nicholas Brealey Publication Ltd. 1998Description: vi, 305p., app., ind 24 cm x 16 cmISBN:

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Item type	Current library	Call number	Materials specified	Status	Date due	Barcode
Books	KEIC	658.812 FRE (Browse shelf(Opens below))		Available		2327

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