Customer service nightmares : 100 tales of the worst experiences possible, and how they could have been fixed by Nancy Friedman

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TextLanguage: English Publication details: New Delhi: Viva Books Private Limited 2006Description: xxxix, 425p., bib. 22 cm x 14 cmISBN:

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Item type	Current library	Call number	Materials specified	Status	Date due	Barcode
Books	KEIC	658.812 FRI (Browse shelf(Opens below))		Available		15314

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Previous	658.812 FOR Exceptional customer service : going beyond your good service to exceed the customer's expectation	658.812 FRE What customers like about you : about emotional value for service excellence and competitive advantage	658.812 FRE Uncommon service: How to win by putting customer at the core of your business	658.812 FRI Customer service nightmares : 100 tales of the worst experiences possible, and how they could have been fixed	658.812 FUT The future of relationship marketing	658.812 GAL Managing customer value : creating quality and service that customer can see	658.812 GAL The Apple experience : the secrets of delivering insanely great customer service	Next

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