Service breakthroughs: changing the rules of the game by James L. Heskett, W. Earl Sasser, Jr., and Christopher W. L. Hart

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TextLanguage: English Publication details: New York: Free Press 1990Description: xii, 306p., app., ind. 24 cm x 16 cmISBN:

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Item type	Current library	Call number	Materials specified	Status	Date due	Barcode
Books	KEIC	658.812 HES (Browse shelf(Opens below))		Available		1751

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