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Services marketing : integrating customer focus across the firm by Valarie A. Zeithaml, Mary Jo Bitner, Bwayne D. Gremler And Ajay Pandit

Material type: TextTextLanguage: English Publication details: New Delhi: Tata McGraw-Hill Publishing Company Limited 2008Edition: 4th edDescription: xxix, 743p., ind. 24 cm x 18 cmISBN:
  • 9780070660076
Subject(s): DDC classification:
  • 658.8 SER
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Holdings
Item type Current library Call number Materials specified Status Date due Barcode
Books KEIC 658.8 SER (Browse shelf(Opens below)) Available 6973
Books KEIC 658.8 SER (Browse shelf(Opens below)) Available 13405
Books KEIC 658.8 SER (Browse shelf(Opens below)) Available 13406
Books KEIC 658.8 SER (Browse shelf(Opens below)) Available 13407
Books KEIC 658.8 SER (Browse shelf(Opens below)) Available 13408
Books KEIC 658.8 SER (Browse shelf(Opens below)) Available 13409
Books KEIC 658.8 SER (Browse shelf(Opens below)) Available 13410
Books KEIC 658.8 SER (Browse shelf(Opens below)) Available 13411
Books KEIC 658.8 SER (Browse shelf(Opens below)) Available 13412

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