TY - BOOK AU - Brown, Rob TI - Public relations and the social web : how to use social media and web 2.0 in communications SN - 9780749459611 U1 - 659.202854678 PY - 2009/// CY - New Delhi: PB - Kogan Page India KW - conversations with the audience KW - digital PR and search engine optimization KW - happened to communications KW - implications for communicators KW - internet in public relations KW - major players KW - new channels KW - new media power KW - public relations KW - social media KW - web 2.0 ER -