Newman, Martin <br/><br/>
100 practical ways to improve customer experience : achieve end-to-end customer engagement in a multichannel world 
by Martin Newman and Malcolm McDonald 
 - London:   KoganPage  2018 
 - xvii, 281p., ref., ind.  23 cm x 15 cm 
<br/><br/><label>ISBN: </label>9780749482671 
<br/><br/><label>Subjects--Topical Terms: </label><br/>customer relations<br/>marketing
<br/><br/><label>Dewey Class. No.: </label>658.812  / NEW