Hayes, John The theory and practice of change management by John Hayes - 4th ed. - New York: Palgrave Macmillan Education 2014 - xxv, 521p., ref., ind. 24 cm x 18 cm ISBN: 9781137582386 Subjects--Topical Terms: managementorganizational changeorganizational effectiveness Dewey Class. No.: 658.406 / HAY