Soudagar, Reza <br/><br/>
The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers 
by Reza Soudagar, Vinay Iyer and Volker Hildebrand 
 - New Delhi:   Tata McGraw Hill Education Private Limited  2012 
 - xxvi, 292p., app., notes, bib., ind.  23 cm x 16 cm 
<br/><br/><label>ISBN: </label>9781259025792 
<br/><br/><label>Subjects--Topical Terms: </label><br/>B2B<br/>consumer satisfaction<br/>customer experience<br/>customer relations<br/>customer services<br/>management<br/>new cutomer<br/>technological innovations
<br/><br/><label>Dewey Class. No.: </label>658.812  / SOU