TY - BOOK AU - Bernstein, Jonathan TI - Manager's guide to crisis management SN - 9781259028700 U1 - 658.4056 PY - 2012/// CY - New Delhi: PB - Tata McGraw Hill Education Private Limited KW - crisis management KW - crisis prevention KW - cultural issues KW - drills KW - law KW - messaging KW - online repuration management KW - planning KW - publicly owned company KW - recovery KW - response KW - training ER -