TY  - BOOK
AU  - Bernoff, Josh
AU  - Schadler, Ted
TI  - Empowered : unleash your employees, energize your customers, and transform your business
SN  - 9781422155639
U1  - 658.4 
PY  - 2010///
CY  - Boston: 
PB  - Harvard Business School Publishing
KW  - business enterprises
KW  - case studies
KW  - customer services
KW  - economic aspects
KW  - employee heroes and their projects
KW  - hero powered business
KW  - online social networks
KW  - peer influence analysis
KW  - technological innovations
KW  - technological innovations management
ER  -